Posts Tagged "DTMO"

The Defense Travel Management Office established in 2006, is a positive example of how government can streamline best practices and procedures into one government entity. The DTMO serves to establish direction, set policy and centrally manage the defense departments commercial travel programs. DTMO is responsible for the DTS online booking tool and monitors the usage, cost and customer satisfaction in order to determine the efficiency and effectiveness. Since the implementation of DTS (Defense Travel System) in 2006 the system now operates over 9,500 sites worldwide and has approximately 75,000 users accessing it on a daily basis. The positive customer service results and the efficiency of the tool have been hard to ignore. Per the Transportation Reform Act of...

The Car Rental Program is managed by the Defense Travel Management Office (DTMO)  effective October 2007.  (All car rental information is available on the DTMO website).  This program is available to all US Government personnel traveling on behalf of the government for official business.  It offers attractive rates, few restrictive clauses, many benefits and is available to all government travelers who are authorized and licensed drivers. The Government Rental Car Program creates a competitive environment among the participating rental car companies, which benefits the government.  The program includes significant benefits to the government personnel that are not available to the general public.  Some of the benefits are:  Free collision damage waiver...

The Federal Government has a rental car program, which is managed by the Defense Travel Management Office (DTMO).  DTMO has managed this program since October 2007. You may be asking what are the benefits of the U.S. Government rental car program?  One of the most notable benefits is that the collision damage waiver (CDW) insurance is included in the negotiated rate. Besides the attractive rates, other benefits include unlimited mileage, adjusted rates according to size of car and much more. These rental cars can be booked using your E-Gov travel system or using the traditional method by calling your Travel Management Center (TMC).  The rental car reservation is booked and charged to the traveler’s individual Government charge card.   If a traveler does not...

Even with the Rental car agreement through the DTMO you are subject to high rates during peak season with the car rental locations. Example: Superbowl in Tampa, Florida and just recently the Inauguration in Washington, DC. Also rental car companies often hold double the amount of the rental. Example: If you car rental was only for 2 days and total cost was $200.00 they will hold easily $400 to $500 on your credit card. Really what is the purpose? You have insurance on your own car to protect them against any damages that might occur during the time you are renting the car. With my experience I prefer to use Enterprise Rent A Car. I have not had to put extra deposits on my credit card when renting. I have rented from them from several different states and I have...

When a service member acquires a rental car from approved channels (DTS/SATO) they receive reservation rights, and rates, that are unique to government employees. Reservation rights and rates that apply to service members or federal employees that utilize CTO or DTS to procure a vehicle are as follows. The rate that is confirmed by the rental car company via DTS or the CTO must be guaranteed, and honored, for 60 days from the time of reservation. This feature allows the service member to do some forward planning without incurring a penalty or adjustments to his budget.  Once the reservation is confirmed, it must be held for a minimum of two normal business hours after the renter’s scheduled flight arrival time.  The vehicle must be available, and the contract...

A few years ago the Defense Travel Management Office was designated to be in charge of the Rental Car Program for the entire Federal Government.   The Rental Car Program is designed for official business used only to meet mission requirements. It offers special benefits for federal government employees on TDY such as unlimited mileage, insurance, free upgrades, etc.  While participating in this program you are required to show a valid drivers license and TDY orders.  A traveler can only request a compact size car unless otherwise authorized by their approving official.  Rental cars can be purchase using your government travel card, personal card or cash depending on your agency local travel policy. While on TDY, you must treat the automobile as if it were...

The U.S. Government Rental Car/Truck Program provides special rental benefits and reduced rates to all federal government employees on official business. Designed to meet the needs of the federal traveler, the program provides quality rentals through 16 companies at over 10,000 rental locations.  The Defense Travel Management Office (DTMO) administers the program through an agreement with participating rental car companies. There are many benefits of the Government Rental Car Program.  One of the most significant benefits to government personnel on official business is the collision damage waiver (CDW) insurance.  This insurance is included at no extra charge.  Besides attractive rates, other benefits include unlimited mileage, age restriction reduced from 25...

The Defense Travel Management Office (DTMO) has managed the rental car program for the Federal government since October 2007.  The Government Car Rental Program is designed to be used for official government business to meet mission requirements. There are many benefits of the Government Rental Car Program.  One of the most significant benefits to government personnel on official business is the collision damage waiver (CDW) insurance.  This insurance is included at no extra charge.  Besides attractive rates, other benefits include unlimited mileage, age restriction reduced from 25 to 18, and much more. Rental cars can be reserved using the E-Gov Travel System (ETS) or by contacting the Travel Management Center (TMC).  The preferred method of payment is the...

The government’s rental car program has established a successful car agreement with most competitive rental car companies. The agreement lowers the cost of rental cars, offering exclusive special benefits to its employees. The government also has access to the vehicles being offered, rates, and rental vendors as they are listed under the Defense Travel Management Office website. Renting a car can be very expensive while causing a burden. Many rental car companies require further identification and documentation just to rent a car for hours or days, with many restrictions. My experience with rental car companies has not been very pleasant.  One major factor contributor to this unpleasant experience is the required deposit, which is extremely high. While...

Contracting for Travel Services allows the government to solicit for a company under contract with an agency to arrange travel services for Federal employees on official travel, including tickets and transportation, and reservation of accommodations. Until recently what has been the challenge with most agencies contracting for services is getting the same standard of service at all facilities. Most of the Central Travel Office (CTO)’s have provided good customer service, the challenge has been getting the same standard for all CTO’s. Some of the anomalies that existed were the variances across a broad spectrum.  Problem area of customer service included: the number of times the phone would ring before it was answered; how long a caller would be on hold; how...